LiveLook announces the first ever stand-alone no-download Co Browsing web collaboration software letting users of content management self-service portals show their screens to man for assistance. As consumers see less differentiation among products on the market, they are valuing their buyer experiences to select where to do business. According to Gartner Group, it costs .50 to handle a buyer transaction with a rep and only $.50 via web self-service. But since 65% of buyer self-service transactions end up with a buyer service rep, there is clearly a need to sustain customers in using self-service applications.
Already integrated with foremost customer-interaction-centric products like RightNow and nGenera Cim (formerly Talisma), LiveLook services can now be integrated to an organization's own self-service applications. With a uncomplicated eight lines of html code, buyer service professionals can add Co Browsing capabilities to their institution portals and fast differentiate themselves from their competitors.
Co Browsing to Help Teach Customers How to Use Self-service
Quicken Loans, the country's #1 online mortgage lender, is another great example of multi-channel buyer service. The enterprise utilizes both LiveLook and online chat via Instant Service, to help clients find the right mortgage and then successfully sign their mortgage documents online. Quicken Loans mortgage bankers and client care specialists can help guide a man through electronically signing their mortgage documents, helping the client close their loan more fast and easily.
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